Question 1

How do I book tickets?

Accepted Answer

You can book tickets online through our website. Simply choose your preferred session date and time, select your ticket types, and proceed to checkout. Tickets are also available at the venue, subject to availability.

Question 2

Can I change the date or time of my booking?

Accepted Answer

If you purchased a Flex Package with your tickets, you can change the date and time of your booking through the order management page. Standard tickets without a Flex Package cannot be changed after booking.

Question 3

Can I get a refund?

Accepted Answer

Standard tickets are non-refundable. If you purchased a Flex Package, you may be eligible for a refund or date change. Please refer to our Terms & Conditions for full details on our refund policy.

Question 4

How do I access my tickets?

Accepted Answer

Tickets are available two hours before your session. A link will be sent to the email and mobile number you provided at checkout. You must display the tickets in your web browser on your mobile device — screenshots are not accepted.

Question 5

I haven't received my tickets. What should I do?

Accepted Answer

Tickets are sent two hours before your session. Please check your spam/junk folder. If you still can't find them, use the "Find My Order" link in the website footer and enter the email address used at checkout.

Question 6

What should I wear?

Accepted Answer

Wear warm, comfortable clothing in layers. Gloves are required on the ice. We recommend long trousers and socks that cover your ankles for comfort with skate boots. Avoid scarves that dangle — tuck them in securely.

Question 7

Do I need to bring my own skates?

Accepted Answer

No, skate hire is included or available as an add-on with your ticket. We have a range of sizes available. If you prefer to bring your own skates, you are welcome to do so.

Question 8

How early should I arrive?

Accepted Answer

Please arrive at least 20 minutes before your session start time. This allows time for check-in, skate hire, and getting onto the ice. The time for check-in and skate hire is included in your session duration.

Question 9

Are there age restrictions?

Accepted Answer

Children under 3 and those who cannot walk without support are not permitted on the ice. Children aged 8 and under must be accompanied on the ice by a responsible, ticket-holding adult. Children under 16 must be supervised by a responsible adult.

Question 10

Is there parking available?

Accepted Answer

Yes, there is parking available near the venue. Please check the location details on our homepage for specific directions and parking information.

Question 11

Is the rink suitable for beginners?

Accepted Answer

Absolutely! Our rink welcomes skaters of all abilities. Skating aids are available to help beginners feel confident on the ice. Our staff are always on hand to assist.

Question 12

Is ice skating safe?

Accepted Answer

Ice skating is an inherently physical activity and carries some risk of falls and injury. We take safety very seriously with trained staff on the ice at all times, regular ice maintenance, and clear safety rules. Please read our Safety Information before your visit.

Question 13

Can I skate if I have a medical condition?

Accepted Answer

If you have any medical conditions, particularly cardiovascular problems, joint issues, recent injuries, or are pregnant, we advise you to consult your doctor before skating. Please review our Safety Information for full guidance.

Question 14

Is the venue wheelchair accessible?

Accepted Answer

Our venue is accessible for wheelchair users to visit and spectate. Due to the nature of the ice surface, wheelchair access onto the ice is not available. Please contact us if you have specific accessibility requirements and we will do our best to accommodate you.

Question 15

Is food and drink available?

Accepted Answer

Yes, we have food and drink vendors on site offering a range of hot and cold refreshments. Please note that food and drink are not permitted on the ice.

Question 16

Are there toilets on site?

Accepted Answer

Yes, toilet facilities are available on site for all visitors.

Question 17

Can I bring my own food and drink?

Accepted Answer

We kindly ask that you support our on-site vendors. Outside food and drink may be consumed in designated areas only and must not be taken onto the ice.

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