Effective date: September 27, 2018
Ice Leisure Group Ltd ("us", "we", or "our"), and this website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include: email address, first and last name, cookies and usage data.
We utilise 24-hour CCTV cameras across the event area and ice rink for the purposes of insurance, safety, and assisting with queries or complaints. All images, video, and audio captured by these cameras may be retained for more than 5 years.
We may also collect information about how the Service is accessed and used. This Usage Data may include information such as your IP address, browser type, browser version, the pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Ice Leisure Group Ltd uses the collected data for various purposes: to provide and maintain the Service, to notify you about changes, to allow you to participate in interactive features, to provide customer care and support, to provide analysis so that we can improve the Service, to monitor usage, and to detect, prevent and address technical issues.
Personal data, including CCTV footage, is retained for a period of up to 5 years unless otherwise required by law or for legitimate business purposes. After this period, data will be securely deleted or anonymised.
Visitors have the right to request access to their personal data, including CCTV footage, and to request correction or deletion of their data where applicable. To exercise these rights, please contact our Data Protection Officer via our helpdesk.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We are committed to protecting the privacy of children who visit our ice rinks. We do record CCTV footage that may include children for safety and security purposes. Parents and guardians have the right to review and request the deletion of their child's personal data, excluding CCTV footage, at any time.
We regularly review and update our privacy policy to ensure it reflects current legal requirements and our business practices. Any changes will be posted on our website.
For any questions or concerns regarding this privacy policy or your personal data, please contact our Data Protection Officer via the helpdesk.