Effective date: 19 August 2026
Ice Leisure Group Ltd (company number 08488117), registered at Office 7, 35–37 Ludgate Hill, London EC4M 7JN, is the data controller for the personal data described in this notice. We have not appointed a Data Protection Officer. You can contact us about privacy, or make a request about your data, in writing at that address or through our helpdesk.
When you book, we collect your name and email address, the details of your order — sessions, ticket types, quantities and price — and, where relevant, any access requirements you tell us about. If you buy at the venue, we hold the corresponding till record.
Card payments are processed by our payment providers. Your card details are entered directly into their systems and we do not store your full card number. We receive the outcome of the transaction and limited identifiers needed to match a payment to an order and to handle refunds.
We operate 24-hour CCTV across the event area and ice rink for the safety of visitors and staff, to protect property, and to investigate incidents, queries and complaints.
We collect information about how the website is used, which may include your IP address, browser type and version, the pages you visit, the time and date of your visit, device identifiers and diagnostic data. We use cookies and similar technologies for this; you can control non-essential cookies through your browser or our cookie settings.
If you create an account we hold your login details and order history. If you opt in to marketing we record that preference and your contact details.
We do not sell your personal data. We use service providers who process it on our behalf, under contract and only on our instructions:
We may also share information where we are required to by law, or where it is necessary to establish, exercise or defend a legal claim — for example providing CCTV footage or booking records to our insurers, legal advisers, the police or a court.
Our database and file storage are hosted in the United Kingdom and the European Economic Area. Some of our providers — notably error monitoring and analytics — process data in the United States. Where personal data is transferred outside the UK we rely on UK adequacy regulations or on the International Data Transfer Addendum to the European Commission’s standard contractual clauses, together with additional safeguards where appropriate. You can ask us for details of the safeguards that apply.
You have the right to:
These rights apply to CCTV footage as well as to the rest of your data. If you ask for footage of yourself we may need to obscure other people who appear in it, and we may not be able to release footage that would prejudice an investigation or a legal claim. To help us find the right recording, tell us the date, time and location, and how we can identify you.
To exercise any of these rights, contact us at the address above. If you are not satisfied with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk, or by calling 0303 123 1113.
Our CCTV records the rink and event area and will include children. Children have the same rights over their personal data as adults, and a parent or guardian can exercise those rights on behalf of a child who is not old enough to do so themselves. We do not use children’s images for marketing without permission.
We take appropriate technical and organisational measures to protect personal data, and we require our providers to do the same. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we will tell you and the Information Commissioner’s Office about a breach where we are required to.
We review this notice periodically and when our practices change. The effective date at the top shows when it was last updated.